Payment Policy

You shall pay us for the Products you order at the price displayed at the time the order is submitted.

Prices available on the instax website may not necessarily be the same as the prices and deals available in our stores. Any prices and deals available in our stores will only apply to Products purchased through the Instax website if those prices or deals are specifically displayed on the instax website, and vice versa.

No adjustments will be made if the price of any Product ordered increases or decreases between the time the order is submitted and the time when that Product is delivered.

We may vary the prices of the Products at any time without notice.

The prices of Products are displayed in New Zealand currency and are inclusive of GST.

We will not send any Instax product ordered by you unless and until you have completed payment in full of the price for that product listed on the Instax website.

We accept payment via Visa and MasterCard. The Instax Shopping Site does not accept EFTPOS, cash, cheque, voucher or any other form of payment.

We take security and customer service very seriously and appreciate the trust placed in us when providing your credit card details. For this reason, we have implemented a fully hosted payment solution provided by Windcave. Windcave are fully certified as Visa AIS and MasterCard SDP (PCI DSS) Compliant. Windcave collects, processes and stores the card details on their system at the time of order. Card details are stored with Windcave for 6 months allowing us to quickly issue refunds where necessary. Our employees have no access to any sensitive customer information, including card details held within the Windcave systems. Our employees use reference numbers, supplied to us by Windcave at the time of order, to conduct any refunds or cancellations. At no time do we store or transmit any sensitive card details.

If we suspect any fraudulent use of the Instax website or personal or payment details, we reserve the right to put any order on hold while we undertake the necessary checks, including bank checks. We further reserve the right to cancel any transaction following such checks.

If your credit card is declined by your financial institution, delivery of the relevant order will not be made, and we will contact you to make alternative payment arrangements.